NPS+ Articles
October 22, 2021 in NPS+ Articles
Preparing for a Crisis When There is No Crisis
When a crisis hits there is no time to spare. If you do not have a crisis and risk management plan in place, there is even less time to discuss…
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October 7, 2021 in NPS+ Articles
Why Corporate Advocacy and the Bottom Line Do Not Have to Be Taboo
Corporate Advocacy or CSR efforts should be tied to the company’s bottom line to ensure effective and meaningful engagement that supports all stakeholders involved. It’s not widely accepted that a…
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September 24, 2021 in NPS+ Articles
Building Trust with the Media
Reporters these days are busy, and their inboxes are overflowing. I should know: I recently joined NP Strategy after years of covering South Carolina politics at The Post and Courier,…
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Jean Cecil Frick September 10, 2021 in NPS+ Articles
The Power of Giving Back
In 2012, I left a thriving career in Washington, DC to move back to my native state of South Carolina. Apart from family and friends, a driving factor in my…
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August 13, 2021 in NPS+ Articles
Whose Experience is it Anyway?
Delivering a great client or customer experience isn’t as simple as it sounds. Professionals who deliver services to either businesses or individuals may assume there is only one way to…
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